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Shipping Policy:

Ground Service (U.S)

  • All orders process within two business days unless there is a holiday conflict. 
  • Orders placed on Friday-Sunday begin processing on the following Monday. From that time, orders process within two business days.
  • All orders ship via USPS with pricing based on the weight of the products and the type of service selected at the time of checkout.
  • Shipping carriers do not pick up packages from our facilities on weekends or postal holidays.

Shipping Confirmation:

  • You will receive a shipment confirmation email with a shipment tracking number after we finish processing your order.
  • There may be a delay between receiving the email and when USPS picks up the package. The package begins tracking once USPS picks it up.

 

For shipping inquiries, please contact us with your name and order number and a customer care representative will get back to you shortly.

 

Return Policy:

You may return any product that is in unused, like-new condition if it is within 30 days of purchase. 

To return a product, call our Customer Service Center at +1 (631) 420-4238 or visit our Contact Us page. Be prepared to provide your order number for quick reference. At that time we will determine if your order is eligible for a refund or exchange.

 

Instructions for Returns:

  • Download and Print the Returns/Exchanges Form Here and fill out all information. 
  • Returned products must be securely packed to protect against loss or damage.

Buckle-Down Will Pay for Your Return If:

  • The product is being returned due to an error in processing
  • The product is being returned due to an error in shipping
  • The product is defective or damaged during shipment

If your return does not meet any of the standards above, you are responsible for paying the shipping charges.

 

Returned products must be shipped to our Distribution Center at

Buckle-Down Inc. 

Attn: Returns

470 Smith Street

Farmingdale, NY 11735 USA

 

When shipping products back to us, please obtain the tracking information from the carrier and forward it to us via email, so that all parties can follow the shipment. All emails regarding shipment information should be sent to cs@buckle-down.com.

 

Refunds:

Any refunds issued will be for the purchase price of the returned item(s), including any applicable taxes. Shipping and handling charges are non-refundable. Any rebate associated with the returned products will be voided.

For refunds on products paid for by credit card or debit card, a refund will be issued to the credit/debit card used for the original purchase. Please allow 5 to 10 business days for your bank to post the refund to your account.

 

Exchanges:

If you are returning a damaged or defective product, you may elect to receive a new item. Please include a note in your package letting us know that you wish to exchange for a non-damaged or non-defective item. 

For size exchanges, you may be subject to an additional charge if the size you are exchanging to is priced higher than the original purchase. If you are exchanging for a smaller size that is listed at a lower price than the original purchase, you may be eligible for a reimbursement for the cost difference. Please include a note in your package letting us know that you wish to exchange for a different size, and clearly mark which size you wish to receive.

For return inquiries, please contact us with your name and order number and a customer care representative will get back to you shortly.

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